Refund & Return Policy

We stand behind every product we sell. Here's exactly what you can expect.

30-Day Return Window

You may request a return within 30 days of delivery for items that are unopened, unused, and in their original packaging. To start a return, contact us through the Contact Us page.

Hygiene Policy

For health and safety reasons, opened or used makeup brushes and applicators cannot be returned unless the item arrives damaged, defective, or incorrect. This applies to all brush sets and the electric brush cleaner.

Damaged or Defective Items

If your order arrives damaged or defective, we'll make it right. Contact us with a photo of the damage and we'll send a replacement or issue a full refund — your choice, at no cost to you.

Wrong Item Received

If you received the wrong item, contact us and we'll arrange for the correct item to be sent to you at no charge.

Return Shipping Costs

For change-of-mind returns on eligible items, return shipping costs are the customer's responsibility. We'll provide the return address once your request is approved.

Refund Timeline

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Order Cancellations

Orders can be cancelled within 12 hours of purchase, provided they haven't shipped yet. Once packaging and shipping begins, the order can no longer be cancelled. To cancel, contact us immediately through the Contact Us page.

Non-Refundable Situations

Orders not delivered due to an incorrect shipping address provided at checkout
Opened or used makeup brushes and applicators (unless damaged, defective, or incorrect)
Returns requested after the 30-day window

Questions? Contact us and we'll be happy to help.